DELIVERY TIME:

1. After the order has been placed, our Customer Sales Representative (CSR) will call for confirmation and then the order shall be processed.
2. Delivery is done within 48-72 hours nationwide and within 24-48 hours in Karachi from the confirmation time.
3. You can inquire about the status of your order by tracking your order number from our Track Your Order section of the website.
4. If the order total is below Rs. 4999/- then delivery charges will be Rs. 250/-

5. The estimated average Delivery time (after the order is dispatched) across Pakistan is 1-2 working day for Karachi and 2 to 3 working days for other major cities. For remote areas delivery can take longer.
6. You are requested to be available on the provided contact number for a timely delivery.

CANCELLATION POLICY:

1. For cancellation of Prepaid orders, please contact us within 24 hours after order placement.
2. For cancellation of Cash on delivery orders, please notify our team during call confirmation or automated confirmation system via sms or web.

DELIVERY CHARGES:

1. We offer Free Delivery for all the orders above Rs. 4999 within Pakistan.
2. For orders below Rs. 4999, standard delivery rates Rs. 250/- will be charged.

TRACK YOUR ORDER

1. Once your order is dispatched you will receive an email/SMS with your tracking number.
2. You can track your order on the respective courier website mentioned in your email or track from our website in the 'Track Your Order' section.
3. If you don't get any tracking updates, please write to us on Instagram: aneedvault
4. A Need Vault cannot be held liable for late delivery/collection by third-party postal/courier companies

Official 12 Months Warranty

General Warranty Guidelines

• The warranty is confined to the first purchaser of the products only and is non-transferable.
• The warranty services are limited to repair or replacement of the product only with no refund policy.
• After the customer has filed our warranty claim form, our complain department representative will contact you as soon as possible.
• If your product is damaged upon delivery, please contact us within 6 hours of receiving your product with a complete video of the parcel and the product.
• Do not accept any parcel without official branded packaging and ensure that the shipment has not been tampered or taped. It should be completely sealed.
• Proof of purchase is required to be presented for availing warranty services (Airwaybill or invoice)
• The warranty shall begin from the date of shipment delivered.
• In case of replacement or repairs, Customer has to send the product to our Head Office on their expense. (Address: Suite # 303, 3rd Floor, CTC Office Tower, Block 8 Clifton, Karachi)
• Warranty coverage shall be limited only to provide repairs & rectification of the fault reported.

Warranty Is Not Applicable In Any Of The Following Cases:

• The product is not operated according to the instructions given in the instruction manual.
• Serial number mismatch of product & product box will not be entertained in warranty claim.
• Customer abuse, repair by unauthorized persons, misuse, accidental damage, liquid spillage, extreme temperatures, non-specified charger usage.
• This warranty will automatically terminate on the expiry of the warranty period.
• Deterioration or peeling of the color of the product due to normal wear & tear or usage.

Earbuds — 12 Months Official Warranty

• 1 Month Replacement warranty and 6 Month Repairable Warranty subject to the general guidelines mentioned.
• Customers will only pay the service charges of Rs. 1,500 after the lapse of 1 month during the warranty period.

All other products

• All Products except own-manufacturing products are applicable for a 7 days Replacement Warranty subject to the general guidelines mentioned.

This Privacy Policy governs the manner in which A Need Vault collects, uses, maintains and discloses information collected from users of this website. This privacy policy applies to the Site and all products and services offered by A Need Vault.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.

How we use collected information

A Need Vault may collect and use Users personal information to improve our Site and to respond to inquiries, questions, and/or other requests.

Introduction

Welcome to A Need Vault. By accessing and using this website, you are agreeing to the terms and conditions of this website. If you do not agree with all the terms and conditions then you are not to use this website for any purpose.

Website Usage

To use the website, you must be 18 years or older or under the supervision of an adult. The use of the website for commercial purposes or as a third party on behalf of a user is not allowed unless explicitly told to us beforehand with the consent of the user.

Pricing and acceptance of order

It is our right to refuse or cancel any order for any reason at any time. You may be asked for further information before we accept your order.

Refund Process

If your pre-paid order is canceled due to unavailability of the product or any other reason, you shall be entitled to a full refund which shall be processed and executed within 7 to 10 Days.

Payment Policy

A Need Vault can change the price of the ordered product due to currency devaluation, shortage of product or any other unforeseen incident. In such case we will let the customer know the new price and if the customer agrees then only we will dispatch the product.